Q: Which payment options do you accept?
A: We accept Visa, MasterCard, American Express, Discover, AmazonPay and PayPal.
Q: Is my personal and credit card information safe on your site?
Q: Can I change or cancel my order after it has been placed?
A: Possibly. Please contact our customer service department and we will see if we can help you with any changes or cancellations you would like to make.
Q: How do I know if my order has been shipped?
A: After your order is shipped, we will send you an email with a tracking number that will allow you to monitor the shipment of your order. You will also receive a delivery confirmation once your order has been delivered.
Q: Do you ship internationally?
A: Yes. We now ship worldwide via DHL.
Q: Do you have a quality guarantee?
A: Yes. We guarantee our merchandise to be free of manufacturing defects. In the rare case that a product is defective, you can return or exchange it within 30 days of the date of purchase at no additional cost. We reserve the right to determine whether or not the product has a manufacturing defect.
Q: Can I return something if I am dissatisfied?
A: Yes, as long as the product has not been worn and the tags are still attached. We offer free returns for US orders on all items, with the exception of items that are listed as final sale. Please view our shipping and returns page for our full return policy.
Q: How do I make a return?
A: To initiate your return just visit: https://splits59.returnly.com/
Enter the email address associated with your order and follow the instructions to download your prepaid return label. Once you initiate your return you will also receive a Temporary Instant Refund Gift Voucher. That’s for you to use only if you want to purchase something new right away. If you don’t use it, we’ll refund your original form of purchase when the return items arrive here.
Q: How can I make an exchange?
A: While we don’t technically do exchanges, we do make it super easy to return and repurchase items. First, initiate your return per the instructions above. When you initiate your return we will automatically send you an Instant Refund Gift Card in the amount of your pending refund. That minimizes any additional amounts you might have to pay up front. Plus we can ship it out right away instead of waiting to get the other one back. If you choose not to use the Instant Refund we’ll simply refund your original payment when we receive your return.
Please note that Instant Refunds only carry forward to one order. A second exchange from the replacement order would not generate a new instant refund.
Q: I'm repurchasing the same item in a new size after returning the first one. The promo code I used is now expired. Can you help?
Absolutely! Just email email@example.com with your order number and the item(s) you want to repurchase.
Q: Do you have any good tips for washing/drying my Splits59 items?
A: Tip #1: Avoid heat. Wash in cold water with mild detergent. Use the “air dry” setting on your dryer or lay it flat to dry. If you must use heat, select the lowest heat setting possible. Never iron garments with mesh or special prints.
Tip #2: Wash with like pieces. If possible avoid mixing non-performance fabrics (i.e. jeans, sweaters, towels, etc.) with your performance pieces. Non-performance fabrics can be abrasive or release additional fibers that will damage your workout clothes. If separate loads are not possible, try turning your Splits59 pieces inside out. Better yet, wash them inside a lingerie bag to protect them from abrasive fabrics.
Q: How do I find out about new products and promotions?
A: There are a few ways to subscribe to receive our product and promotion updates; you can sign up for our emails, like us on Facebook and follow us on Instagram
Q: Do you have a size chart?
A: Yes. You can find a link to our size chart on each product page under the product description.
Q: Where can I purchase Splits59 clothing?
A: Splits59 is carried at over 300 exclusive retailers across the country.
Q: Do you offer gift certificates?
A: Yes. Click Here to purchase your gift certificate.
Q: Do you offer discounts to personal trainers and fitness professionals?
A: Yes. We offer discounts to certified fitness professionals (personal trainers, instructors, nutritionists, etc.) through our FITPRO program.
Q: What does “Splits59” mean?
A: Splits59 signifies the power of a single second and the driving will to beat the tick of a stopwatch to :60. Our company’s name represents the fuel in a woman to push herself to grow stronger, run faster, and push harder.
Q: What is Route?
A: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.
Q: Is Route App (Free)?
A: The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic map sand real-time shipping updates keep you in the loop throughout every part of your delivery.
Q: Where is my order?
A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
Q: What are Route’s terms and conditions?
A: Route’s terms and conditions are listed here: https://route.com/terms-and-conditions
Q: Is Route a licensed insurance company?
A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.